Account FAQs

Explore our most frequent questions

Can I set up an online account?

Of course you can! Ordering online is much easier when you have an account as all your details are stored and you can save your favourite items in your wishlist.

Why is my password and/or email address not recognised?

If you have forgotten your password, please click on the ‘Forgotten Password’ link under the login section. If you are still having trouble logging into your account, please contact us and we will be happy to help.

Why did I not receive my confirmation email?

We’re sorry to hear this has happened. Please check your junk folder to see if the email has been sent there and if not, please contact us and we will be more than happy to help.

How do I find my previous orders?

Log in to your account using your registered email address and password, then click on ‘Order History’ which will be located to the left of the page within the menu. All previous orders will be listed here.

How do I contact your sales team?

There are several ways to get in touch with us – please visit our contact page here.

Can I sign up to the Unipet mailing list?

Sure! Just click this link and enter your details. We hope you enjoy receiving our newsletter!

Where can I buy your Suet To Go® products from?

Our Suet To Go® products are available to purchase in many well-known pet stores, along with independent retailers and wholesalers. To find your nearest stockist, please click here.

How safe is your site?

Ordering online with Unipet International Ltd is completely safe. We use industry-standard encryption to protect the confidentiality of information you submit during secure checkout.

Is your website mobile friendly?

Our website has been designed to ensure that it looks great and works correctly, no matter what device you are using. Feel free to browse in the comfort of your own home via your laptop, or on the go on your tablet or mobile.

The site doesn’t seem to work properly for me. Can you help me?

Send us an email at marketing@unipet.co.uk  explaining what’s happening and we’ll look into it. We really appreciate feedback on our website, especially if you think something isn’t working as it should!

Is it possible to order items over the phone?

At this moment in time we do not take orders over the phone. Please use our quick and easy online ordering system for our Hentastic®, SingingFriend® and smartSuet® products, or visit your local stockist to find your favourite Suet To Go® items!

Can’t find what you’re looking for?

Ask us a question using the form below.