Product FAQs

Explore our most frequent questions

Why should I purchase your Hentastic® products?

Our Hentastic® chicken treats are great boredom busters containing delicious herbs and natural ingredients. Hentastic® brings together a host of quality treats and feeders to offer a complete range of products – perfect for helping raise happy, healthy hens.

How often should I feed Hentastic® to my chickens?

Hentastic® treats are a complementary feed and should not substitute any main meals. Treats should make up around 10% of your chicken’s daily diet.

How should I store my Hentastic® chicken treats?

Try and keep your Hentastic® chicken treats in a cool, dry and dark place. Some of our products come in handy re-sealable pouches, so using these or any air tight container will keep your treats fresh and ready for your chickens to eat.

What is the shelf life of your Hentastic® treats?

The shelf life of our Hentastic® products is 24 months, with the exception of our Foraging Feast Pellets that have a shelf life of 18 months.

Can baby chicks eat Hentastic®?

Our rule of thumb is that chickens over 3 weeks old can eat our treats, but we would specifically recommend our Hentastic® Smart Start which is designed to aid development for chicks.

Why should I purchase Suet To Go® products?

Our Suet To Go® products are made with a premium suet mix, and we refuse to use any fillers in our mix such as calcium carbonate (chalk) to bulk out the products. We are also the only wild bird manufacturer to have achieved an ‘A’ grade BRC accreditation in suet, so you can be sure that all of our products have been produced safely and using the best ingredients.

I am new to bird feeding. Why should I feed wild birds suet?

Feeding birds is an important task as it provides a food source when natural food sources may be depleted.  This is especially valuable during the winter months, when birds require more food to increase the energy and maintain body heat, but is also required to nurture offspring throughout the warmer months.

We recommend suet as it contains beef fat alongside delicious flavouring, which will provide an excellent source of complementary feed.

How should I feed your suet products?

Depending on the product you purchase, there are many different feeding solutions for wild birds. We have a range of pre-filled feeders which can be refilled. Click here to see the full range. Additionally, we stock SingingFriend, a stylish pair of feeders which can be used with a variety of feed.

What are ‘Easy-Peck’ ridges?

Our ‘Easy-Peck’ ridges are specially designed for easier feeding. Tests have shown that these ridges create a solid pecking base, enabling wild birds to feed at a faster rate. This allows them to gain and replenish the nutrition they need with ease.

How often should I clean my feeders?

The risk of disease increases when many birds are attracted to one location, so it is particularly important to clean your feeders on a regular basis, especially during the Summer months. Ideally, use a 5% disinfectant solution to clean them and make sure you do it outside for personal hygiene reasons. It is advised to move your feeders to a new area every month to prevent droppings from gathering on the ground underneath. Always wash your hands when you’ve finished.

What is the difference between the Suet To Go Insect Suet Blocks and Mealworm Suet Blocks?

Our mealworm blocks are a proven favourite with the garden birds. While both blocks contain mealworm, the insect blocks also include a ‘food safe’ yellow colourant. Birds are known to be attracted to brighter colours, so having this in your garden is sure to attract a wider variety of birds.

Where is the best place to put my bird table?

There is a lot of debate on where a bird table is best placed – you want to benefit from seeing the birds enjoy their treats, so do not hide it away. Naturally, placing it in a more open space gives birds more awareness of potential predators, but also having it close to a bush will allow birds to swiftly fly into it and away from danger. Consider what predators are commonly found in your area, and choose its position from there.

Why do the 3kg Suet Pellets only come in 3 flavours when there are 5 of the 550g?

For the 3kg Suet Pellets, we have chosen to produce these in our most popular flavours (mealworm, berry and insect) to ensure you attract as many birds to your garden as possible. This principle is the same for the 12.75kg Bulk Suet Pellet boxes, although as an extra addition we have added the increasingly popular Fruit Delight flavour.

Can I place the Suet Pellets on a bird table?

You certainly can! Suet Pellets can be used as a table top treat and can also be placed within our SingingFriend uniFeedr.

Your pellets are too large for the birds!

Although they may look large, we assure you that the length of the pellets is in no way harmful to smaller birds as the composition used is easy to digest. Birds can also break them into smaller pieces, as they would with any natural food source, so please do not worry if the length of the pellets vary. If you are still concerned, we recommend trying our Extra Suet Pellets as they have a smaller circumference – perfect for your smaller garden birds!

Why aren’t birds eating the food?

If you have only just started to put food out for the birds, bear in mind that it does take time for them to establish that you have food available in your garden. Look at where your feeders are placed as there may be a threat from predators, or alternatively it may not be placed in the most natural environment i.e. near shelter such as trees or shrubs. Remember, depending on the time of the year and the weather, natural food sources can be a lot more widely available and so it could be that your garden birds are stocking up on insects, berries and seeds.

How do I use a Hanging Cake?

When you open the hanging cake, you will notice a small loop in the top – attach this to a piece of string and watch the birds enjoy this tasty fly by treat.

How do I open the 50 Suet Ball and Suet Nugget tub?

The tab is there to help you open the tub so make sure you do not pull it off completely. To watch a tutorial on how to open it, please click here.

How do I discourage squirrels from approaching my bird feeders?

There are some safe and effective solutions to help deter squirrels from bird food – one would be to grease the pole from which the feeder is hanging or grease the bird table stand. You could even change the pole material to metal – another slippery surface they struggle to climb up!

Another safe and non-harmful solution is to sprinkle a dusting of chilli powder over the bird feed, this is a sure way to stop those pesky squirrels from stealing the food! Make sure the powder coats the seeds/suet and there is not any free flying powder that could cause irritation to approaching birds.

How do I feed a block in tray to my garden birds?

These suet blocks come in handy, ready to use trays – simply peel off the front film and place the block in tray onto your bird table. If you want to hang the block, just remove it from the tray and place it in one of our suet block feeders.

Are raisins safe to feed birds?

Raisins are loved by songbirds, blackbirds and thrushes, providing them with added vitamins – an important part of the birds’ diet. Raisins are poisonous to dogs and cats so be careful with where you place your chosen Blueberry & Raisin suet product.

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